and electronic assistance, today announced an agreement with Wireless Knowledge LLC, a joint venture between Microsoft (NASDAQ: MSFT) and Qualcomm (NASDAQ: QCOM), to offer software products that enable customers to interact wirelessly with eAssist.com's Web-based customer support and electronic assistance - marking the industry's first offering of its kind.
The purpose of the agreement is to extend eAssist's live customer support to any Internet-ready device, such as a mobile phone, or PDA, over any wireless airlink. Online shoppers, traders and other e-commerce customers will be able to interact with live support representatives from any wireless Internet device.
"It is imperative for users of wireless communication devices to have a link to a site where their e-business customer issues can be resolved easily and from remote locations," said Eric Schultz, chairman and CEO of Wireless Knowledge. "eAssist delivers a best-of-breed electronic customer support program to its e-business customers. We want to go one step further, making it accessible to mobile device users---allowing online customers that are on the go to check status on orders and receive an immediate response to customer service inquiries."
eAssist.com offers its customers a complete outsourced solution including Web support representatives, to facilitate multi-channel, live customer interaction via e-mail, chat and voice over IP (VoIP). In addition, eAssist.com will support direct marketing campaigns based on customer information being logged into an eCRM knowledge base of influence repeat transactions, brand recognition and loyalty.
"Together, Wireless Knowledge and eAssist.com will change the way customers interact over the Internet by offering the first electronic support component for wireless devices," said Dan Plashkes, CEO of eAssist.com. "We chose to partner with Wireless Knowledge because of the company's leading edge wireless technology, proven track record in application development, and focus on delivering real-world business solutions."
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