Pretzel Logic Joins With Tek-Tools to Extend a Remedy-Based Solution to Wireless Devices

Leading Application Management Solution Provider Extends Expertise to Wireless Access Support of Reliable e-Commerce

Pretzel Logic Software, the leading provider of application management infrastructure solutions, has partnered with Tek-Tools Inc., developer of a powerful WML (Wireless Markup Language)-based tool set that incorporates Wireless Application Protocol (WAP), to broaden dramatically the impact of wireless technology on commerce. As part of its comprehensive solutions for creating and maintaining quality, predictable e-business service interactions, Pretzel Logic will work with customers to implement the new Tek-Tools technology as an extension to their Remedy-based solutions.

"The ability to extend enterprise information management to remote locations will be invaluable in keeping production consistent on a 24x7 basis and adds to Pretzel's vision to incorporate wireless technology into application management," said Srikanth Sundararajan, co-founder and CEO of Pretzel Logic. "Companies regularly turn to Pretzel for solutions that give them insight into -- and control over -- the rapid changes flowing through their e-business systems. This partnership helps us extend our solutions into the explosive wireless arena, enabling customers to use devices as simple as a cell phone for insight into their service interactions."

This wireless extension to help desk access promises to have a significant impact on Remedy users. For example, the technical support solutions or expertise for a given problem may not be accessible locally. With the new WML technology tool set from Tek-Tools, together with Pretzel solutions, any organization can potentially identify a problem and access the means to a solution. The rapid wireless dissemination of alerts using a wireless-enabled device to a pool of on-call support staff is another example of the value of this technology and how it may improve Service Level Agreement support for mission-critical applications.

"This new application allows us to evolve our solutions into a wider array of applications, enhancing the interaction between managers and developers while meeting the growing needs of customers facing issues from remote locations," said Ken Barth, president and CEO of Tek-Tools. "It's also example of Pretzel using their expertise to supply solutions to integrate wireless technology across a variety of platforms, which is why we chose them to be a partner."

The Tek-Tools WML technology utilizes Lutris' Open Source Enhydra Java/XML application server as a way to deliver content to cell phones and other wireless devices.

"Wireless access is quickly becoming a key requirement for corporate Internet applications -- many Enhydra developers have successfully built powerful Enhydra-based wireless applications," noted Yancy Lind, President and CEO of Lutris Technologies Inc. "We're pleased that the Enhydra Open Source application server can be part of the powerful Tek-Tools and Pretzel Logic solution. This is a powerful combination of technology and implementation-expertise that will deliver wireless access for enterprises driving or supporting commerce through WAP devices."

Pretzel Logic is the only company offering technology and consultation services for change and support management across all functional boundaries that affect a dynamic deployment environment typically found in dot.coms, ASPs and traditional IT organizations. The company's goal is to help customers create and maintain quality, predictable business interactions despite rapid and frequent changes in underlying Internet or enterprise. Pretzel Logic's solutions speed information flow for production and support systems, and can be implemented in phases or as a total, dynamic solution. Pretzel Logic is the only company offering technology and services for application lifecycle management driven by rapidly changing business needs.


[ Home | Contact | MobiChat | Experts database | Let's do it ]

Comments to the content of this page can be posted on the MobiChat discussion group

logo.gif (1569 bytes)