The new system, scheduled for first quarter of 2001, will provide Provident Bank's customers secure access to real-time account information from Web-enabled phones or personal computers (PCs).
Provident Bank's Internet
and wireless offering is being developed and implemented by Gold Systems and
will allow customers to complete the following:
"With Gold Systems, Provident Bank can easily introduce its wireless Web banking strategy to customers because our solution works with their existing technology infrastructure," says Terry Gold, CEO, Gold Systems. "It allows customers to instantly access real-time information from their preferred access device, whenever and wherever they want."
"Provident Bank will be one of the first regional banks to implement a wireless banking strategy. That gives us a competitive edge, and our customers benefit from convenient and secure access to the products and services they need," says Jay Fitzhugh, Senior Vice President, Bank Operations, Provident Bank. "Provident Bank has a strong reputation for providing excellent customer service and the Gold Systems' solution allows us to meet the growing demand for wireless Web banking access."
For enterprises seeking to implement innovative customer-centric solutions, Gold System's Vonetix™ product provides a single infrastructure for integrating wireless Web technologies, speech recognition and interactive voice response (IVR) with a company's existing customer communication interfaces. Using standards-based technology, Gold Systems accelerates application deployment and time-to-market by leveraging a corporation's existing infrastructure.
For Provident Bank, Vonetix will be used to deliver banking information requested by customers through its high-performance data transport capabilities. The Vonetix solution is highly distributable, robust and scalable, allowing Provident Bank to cost-effectively extend its product/service offerings by leveraging its existing IT infrastructure.
"One of the biggest barriers to widespread use of mobile e-commerce has been the lack of uniform standards. Technologies that bring together the use of voice, Web and wireless data will be instrumental to eliminating this barrier and will help propel e-commerce as the norm for business communications," says Naqi Jaffrey, senior analyst, Gartner's Dataquest.
Research firm Jupiter Communications estimates that 102 million consumers in the United States will access the Internet through mobile devices by 2003. International Data Corporation (IDC) predicts that approximately 40 million consumers will bank online by 2003. "
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