iMedeon Announces the Addition of GIS Functionality to Its Mobile Workforce Management Application Suite

New technology allows dispatchers to geographically map mobile workforces to increase field service chain productivity iMedeon demonstrating GIS functionality Mar. 5-7 during GITA in San Diego

iMedeon, the premier provider of wireless, Web applications for mobile workforce management, announced today at the Geospatial Information Technology Association (GITA) conference in San Diego, that it has integrated geographic information system (GIS) functionality into its iM:Work(TM) application suite.

GIS is the combination of spatial, descriptive and personnel data, analytic methods, and computer software and hardware that is organized to automate, manage, and deliver information through geographic presentation. iMedeon customers running a mobile workforce management application with integrated GIS will benefit from:

-- The enhancement of the entire dispatching engine, primarily the dispatcher's ability to visually monitor and change field crew orders

-- Wireless communication to field crews of optimized route maps and/or text-based driving directions for on-time servicing

-- Continuous map-based updates of mission critical data such as crew routing, customer locations, zone boundaries and crew distribution for better field service chain analyzation

-- Quick identification of the crew in closest proximity to a new, urgent work site for optimal dispatching

"Extending GIS functionality to the field service chain marks a significant technological advancement in how field service organizations service their customers," said Joe Mediate, iMedeon's CEO. "GIS technology enables companies to service their customers more efficiently through access to up-to-the-minute information, which enables better decision-making and results in faster response times and more satisfied customers."

To assign a work order using map-based dispatching, the dispatcher clicks on the work order, which causes differentiations in the field crew icons to identify which crews have the skills, tools and resources to address the new work order. The dispatcher selects the appropriate crew, and the system automatically assigns and transmits the work order to the field crew via wireless devices. Future releases will include the ability to create detailed, map-based reports on field service productivity and the ability for the dispatcher to assign work orders to crews by `dragging and dropping' orders on map icons that represent available crews.

iM:Work is the software suite that provides a comprehensive view of where work crews are located, the work being performed, what tools, parts and support are needed, what work is on the horizon, and how the crews can be more efficient. iM:Work allows for complete analysis and optimization of a company's field service chain, allowing for better communication of real-time information. Since iMedeon's software suite is Web-based, the software can easily adapt to new technology initiatives, allowing for rapid iM:Work implementation and upgrades.

iMedeon is demonstrating GIS functionality as part of its iM:Work software suite March 5-7, 2001, in San Diego, at GITA, the premier educational event for professionals involved in geospatial information technologies.


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