ViryaNet (NASDAQ: VRYA), a provider of wireless workforce management solutions for field service communities, announced today that it is targeting the European utilities industry with its core product, Service Hub 4.0. By providing wireless access to Web-based applications from mobile devices, Service Hub can address specific workforce management issues facing utility companies --with goals of reducing service cycle time, improving customer satisfaction, and increasing revenue.
Service Hub 4.0 is designed to resolve operational issues and deliver real business benefits including meeting stringent service level agreements (SLAs) and maximising revenue potential through accurate prioritisation and resource control. It allows service community members to create or review service orders, job status, parts availability, key performance indicators, SLA compliance, and other critical field service information in real-time via a wireless PDA (Palm or Windows CE), Internet portal, client-server graphical user interface, or a combination of these technologies.
"Today's utility companies have the challenging task of installing, maintaining, and restoring services to customers under stringent deadlines," said Peter Travers, senior product marketing manager for ViryaNet Europe. "Service Hub provides the resources to meet these deadlines by automating the scheduling and dispatching of field engineers, as well as allowing them to acknowledge service calls, report on activities, view maps, and search service call history from the field, by sending and receiving data in real-time. Service Hub ensures utility companies get the right person to the right place at the right time with the right parts and information."
ViryaNet recently established a new London-based headquarters and appointed Steve Elliott, formerly with Prism Solutions and Oracle, to head up the European sales team.
"Service Hub enables utilities to transition their existing systems and processes to the Web, automate the activities of their workforce with wireless devices, and unite their entire service community, including internal employees and field engineers, customers, suppliers, and vendors," said Steve Elliott. "Utility companies that transition from paper-based systems to automated solutions, such as Service Hub, will be able to increase resource utilisation, reduce stock loss, improve financial management, advance reporting capabilities, and gain access to real-time service statistics for field activity."
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