ViryaNet (NASDAQ: VRYA), a provider of wireless workforce management solutions for field service communities, announced today that it is targeting the European telecommunications industry with its core product, Service Hub 4.0. By providing wireless access to web-based applications from mobile devices, Service Hub can address specific workforce management issues facing the telco industry --potentially reducing service cycle time, improving customer satisfaction, and increasing revenue.
Service Hub 4.0 is designed to address issues including meeting stringent service level agreements (SLAs) and maximising revenue potential through accurate prioritisation and resource control. It allows service community members to access service orders, job status, parts availability, key performance indicators, SLA compliance, and other critical field services information in real-time via an Internet portal, client-server graphical user interface, wireless PDA (Palm or Windows CE), or a combination of these technologies.
"Despite the explosion in handheld device and mobile phone usage across Europe, there are millions of field engineers who still conduct service processes manually," said Peter Travers, senior product marketing manager for ViryaNet Europe. "Service Hub automates the activities of these field engineers and simplifies their jobs -- both on and off the road. It can have a huge impact on the telco industry by enabling companies to increase resource utilisation, reduce stock loss, improve financial management, achieve quantum leaps in reporting capabilities and gain access to real-time service statistics for field activity. By having the ability to set benchmarks for technicians and managers, telcos can create new levels of service with measurable SLAs."
Reinforcing its commitment to the European market, ViryaNet has established a new London-based headquarters and appointed Steve Elliott, formerly with Prism solutions and Oracle, to head up the European sales team.
"Service Hub enables field engineers to initiate typical service delivery processes using wireless devices," said Steve Elliott, vice president, European sales, ViryaNet. "Field-based workers now can view specific site details, acknowledge service calls, report on activities, view maps and search service call history. Data can be sent and received in real-time, or in store-and-forward mode if the mobile device is out of coverage. We believe this is a product that will revolutionise the telco industry."
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