Using the first fully wireless website in the industry, clients can receive and send emails, order products and services and chat 24-7 from anywhere using their cell phone, pager or hand-held computer
Setting the pace for the future, C I Host has developed the web-hosting industry's first fully wireless website, enabling clients to browse services and prices, place orders, check their email or chat with tech support agents, all from their cell phone, pager or hand-held computer.
The products will be unveiled at the Communications Solutions Spring Expo, May 23 to 25 at the Washington Convention Center in Washington, D.C.
By connecting to the site from their cell phones or handheld computers or other wireless devices, clients can handle all of their website maintenance, receive technical support, check their email, chat with an accounting representative about billing or order new services, from where ever they may be.
In addition, C I Host has expanded online chat to enable clients to communicate with a live technical support agent at all times. These two innovations will virtually eliminate downtime, making it possible for a busy executive to keep tabs on the company website from an airport or car, no more waiting to get back to the office.
"This is nothing short of wireless enabling of all our clients," said Christopher Faulkner, President and CEO of C I Host. "Our clients need instant access, 24 hours a day, from where ever they may be, and this will make that possible. It will keep our clients ahead of the wave of the growing wireless industry."
Faulkner will be speaking on "XML: The Winning Language for Wireless Apps," at the convention.
C I Host rolled out the first phase of its wireless website, the network status page, in late April. That was followed in mid-May by a wireless version of the complete website, one of the first e-commerce sites that is wireless from start to finish.
Since C I Host has long been an industry leader in allowing clients to do practically everything concerned with their site online, this step takes them light years ahead of the competition.
"With this wireless website, a potential client can surf our products and prices, order a web-hosting service and have their login emailed back to their cell phone within 30 seconds," Faulkner said. "Resellers can send an order for a new account and have the entire procedure completed immediately.
"Clients can check their email and send new email from their domains via their cellular phones," Faulkner said. "They can order web hosting, login to check an order status, open a trouble ticket if they are a current client and are experiencing trouble, and send and receive their email all through the cihost.com wireless web site."
Clients can access the wireless version of C I Host by logging on to the company's web site at www.cihost.com. The site will automatically determine the type of device being used to access the site and display the appropriate site.
C I Host first offered full support for Wireless Application Protocol/Wireless Markup Language (WAP/WML) to all of its clients six months ago, becoming one of the first major web hosting providers to offer this feature as a standard feature at no extra cost to the client. WAP is an open, global specification that lets mobile users with wireless devices access the Internet and check email via handheld computers, cell phones, pagers and other wireless devices.
"As success in e-commerce becomes increasingly dependent on instant access to data and the 24-7 ability to react to fast-moving development, the wireless Internet will grow in importance," Faulkner said. "We want our clients to be completely prepared and able to stay competitive." In a related advance, C I Host has expanded its popular MonsterChat program, which until now has provided technical support and sales functions, to allow clients to chat in real time with an accounting representative about their account, pay bills and view invoices online. This will also be available at the wireless website.
"Overseas companies love the chat rooms because they can reach a live tech support or accounting person any time, even in the middle of our night, without the expense of a long distance call," Faulkner said. "The accounting chat rooms will be completely safe and 100 percent secure. No one waiting in line to chat will be able to view what you are saying."
C I Host is the fastest-growing leader in e-business solutions and the Web hosting industry. Its growth is surpassing 200 percent a year and it is on track to sign up its 100,000th client by the end of May.
C I Host will be exhibiting in Booth No. 324 at the Washington Convention Center at the Communications Solutions Spring Expo, May 23 to 25 in Washington, D.C.
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