DCA Services today launched a new product that would allow telecommunications carriers to manage billing and back office accounts remotely, by logging in to the wireless Internet through a personal digital assistant (PDA), a laptop or their desktop.
The new business-to-business tool, DCA Remote Manager, gives DCA clients access to their billing and back office data in real time, providing them with greater control and visibility over the operational services they outsource.
"For the first time, we can look the president of a telecom company in the eye and say that he will receive more control and visibility by outsourcing than he can get by running things in house," said Rick Nagel, president of DCA Services.
DCA Remote Manager helps clients manage the processes surrounding the four basic functions for a telecommunications business: sales, provisioning, billing and collections.
In real time, DCA clients can watch the sales process as it happens, can check their orders as they're entered and provisioned, can assure that their billing is on time and accurate, and can check to see if they're collecting on accounts. These functions enable organizations to know exactly where they stand from an accounting and cash posting perspective and to manage these aspects more effectively.
"Clients can literally be sitting on a beach and obtain the pulse of their business through the statistics delivered via the PDA," Nagel said. "Every critical piece of information is available for review and drill-down analysis at the touch of a screen."
DCA Remote Manager also summarizes many of the core operational reports used to manage a telecommunications business, eliminating the necessity of pouring through the large reporting package clients are accustomed to receiving from service bureaus.
"As we developed DCA Remote Manager, we looked at the kinds of information our clients most wanted to receive," said Craig Brooks, vice president of operations for DCA Services. "DCA Remote Manager breaks down bulky reports into executive level summaries, graphically giving clients information that is easy to read, easy to analyze and vital to their decision making process."
By developing DCA Remote Manager, DCA Services wants to empower its clients to make strong decisions regarding their business, Nagel added. Using the information contained in DCA Remote Manager, telecom companies can watch for trends in their business as well as troubleshoot any problems or anomalies immediately.
"Like any outsource provider, service bureaus have had a bad rap. Clients see the input and output as information flows in and out, but they never see inside the `black box' of the service bureau to manage what happens internally," he said. "Because clients feel they have no control or visibility into their outsourced operations, the service bureau is not held to the highest level of accountability. We're changing that."
Nagel said the goal of DCA Services is to be a partner to its clients.
"Besides being a powerful business tool for our clients, DCA Remote Manager is also a strong customer service tool for us. Through using this tool, DCA Services and its clients can work together to solve problems as they happen," he said.
DCA Services is a turnkey service bureau and software development company that provides comprehensive outsourcing solutions for convergent billing, customer care, back office, provisioning and print and mail. The company also offers electronic bill presentment and payment (EBPP), Internet self care and consulting services.
DCA serves resellers, facilities-based carriers, competitive local exchange carriers and Internet service providers.
DCA's systems operate under Windows NT and store data in scalable Microsoft SQL version 7.0. Clients also have the advantage of using DCA Services' Web-enabled applications service provider (ASP) model, DCA Remote, to access their customer care data. The combination of this advanced technology enables DCA to offer clients a guarantee of 24-hour turnaround on billing or the service is free. For more information on DCA's range of services, call 405/951-9300.
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