Sacramento Municipal Utility District Selects Intergraph's InService Mobile Data Dispatch System to Automate Field Force

Wireless technology and strong scheduling capabilities to enhance effective use of field-based personnel

Intergraph Utilities (Nasdaq:INGR) today signed a contract with Sacramento Municipal Utility District (SMUD), the sixth-largest community-owned electric utility in the United States with a service territory of approximately 900 square miles, to provide InService Mobile, a mobile data and dispatch (MDD) system. As part of the contract, Intergraph will provide client software for 120 mobile data units, including automatic vehicle location (AVL) and GPS software, and implementation and integration services. The system will be an integral part of SMUD's Service Delivery Information Technology (SDIT) project to automate and integrate its IT infrastructure.

InService Mobile will enhance existing voice- and radio-based dispatching activities that support service delivery to more than 517,000 customers in California's Sacramento County and a portion of Placer County. The system will more efficiently route service work -including routine, trouble, and maintenance - and provide more accurate information about field conditions to non-field personnel. MDD will interface with SAP/PM and SAP/CCS for service and maintenance orders and queries.

According to Jim Hayes, project manager of SDIT, "Vendor-supported integration is a key success factor for the SDIT project and was a major consideration in our selection of InService Mobile. Integrating MDD with Intergraph's G/Electric GMS (Geofacilities Management System) and InService OMS (Outage Management System) applications will extend enterprisewide business solutions to our field force and enhance communication between field and office operations. When combined with redesigned work processes, this integration will provide an improved and innovative means of serving our customers." Kevin Hitt, vice president of Intergraph Utilities, commented, "This system allows SMUD to obtain further cost savings with its SDIT project and improve service response times to customers. Once completed, the SDIT project will have a comprehensive Geospatial Resource Management system consisting of automated design, engineering analysis, GIS, work management, outage management, and mobile computing."


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