Enigma Inc. announced today that its 3C Platform for content, commerce and collaboration now delivers critical maintenance and repair manuals and illustrated parts catalogs to wireless devices. This additional delivery option enables operators of high-value equipment to easily access thousands of pages of manufacturer-provided product support documentation, regardless of their geographic location. By accelerating maintenance and repair processes, wireless support ensures that equipment will be in service for longer periods of time and can therefore generate additional revenue for the operator.
Using a hand-held computer or personal digital assistant (PDA) that supports either the PalmOS or PocketPC operating system, field personnel can easily search through vast amounts of technical information within maintenance manuals and service bulletins, as well as view illustrations of parts and repair procedures. With wireless access, mechanics can significantly reduce the amount of time needed to make routine repairs, because there is no need to move from the equipment being serviced to a central shop floor workstation to locate maintenance information.
"Wireless technologies will be key to organizations that need to provide efficient and flexible communication vehicles to employees, partners and customers. It's only natural that wireless capabilities would provide a major benefit to the maintenance, repair and overhaul market segment," said Leonor Ciarlone, senior consultant, Dynamic Content Software Strategies for CAP Ventures. "As a recognized leader in support chain solutions for manufacturers, operators and exchanges, Enigma continues to demonstrate a keen industry awareness by offering a wireless content delivery option as a logical supplement to its multi-channel publishing capabilities."
Beyond the obvious advantage of reducing the amount of work materials that a technician must carry with him to complete his scheduled maintenance tasks, wireless support helps address unforeseen repairs. When emergency service is required, or if unanticipated equipment problems are discovered during regularly scheduled maintenance, a technician can use a mobile device to easily retrieve all relevant information at the work site--eliminating costly delays and decreasing equipment downtime.
By providing access to parts lists and ordering information directly on wireless devices, technicians can quickly locate and order parts on the spot without having to tie-up additional resources procuring components and completing the repair. Additionally, with all of the technical information distributed wirelessly, there is no longer any need to run cables to accommodate networked PC terminals.
"Our implementation of wireless technology greatly reduces costly equipment downtime by providing immediate access to current product support content at the work site," said Tom Thimot, president and chief operating officer, Enigma. "By deploying updated maintenance procedures and parts ordering information to the field as portable content, Enigma enables operators to lower implementation costs and increase productivity. The wireless component of the Enigma 3C Platform allows both manufacturers and operators to more rapidly share knowledge and collaborate throughout the Support Chain."
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