December 5, 2001
Managing and supporting the multitude of handhelds that have penetrated the enterprise can be a daunting task for IT administrators due to the remote nature of these devices.
To alleviate this problem, Synchrologic today announced it has added Research In Motion's (RIM's) (NASDAQ: RIMM) popular BlackBerry Wireless Handhelds to its expansive list of supported mobile computing devices. Synchrologic's iMobile Systems Management, the mobile systems management component of iMobile Suite, also supports laptops, Palm OS(R), Windows(R) CE, and Pocket PC handheld devices and smartphones.
Enterprise network administrators can now remotely troubleshoot problems by determining the current state of each BlackBerry handheld. With iMobile Systems Management, IT administrators can manage BlackBerry models 957, 950, 857 and 850 through iMobile Suite's central administration console. Administrators can track pertinent information about these mobile assets such as memory, device location, signal strength and connection information, operating system, serial number, alert configurations or battery capacity. iMobile Systems Management also determines which software and databases are installed on the device and reports the version number and size of applications.
"The majority of office productivity workers will carry or own at least three mobile devices forcing IS organizations to support multiple device operating-system platforms," said Ronni Colville, research director, Gartner, Inc. "Enterprises should choose mobile management products that focus on both notebooks and handhelds. Additionally, solutions providers must be able to address the ever-changing landscape of the end user."
"With growing success of BlackBerry in the enterprise market, we have extended our systems management capabilities to help enterprises lower the total cost of ownership of these handhelds," said Bill Jones, vice president of products for Synchrologic. "As the pioneer of one single integrated mobile infrastructure solution, Synchrologic continues to provide companies the ability to manage all their mobile devices and data with a single solution, versus bundled piece meal solutions."
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