Octel Unified Messenger™ Makes Life Easier For Federal Government Employees
Canberra, Australia - For the first time in Australia, federal employees will be able to listen to and manage their voice, e-mail messages and fax headers from any phone. They will also be able to access and manage all their messages on their computer, increasing productivity and workflow efficiency.
Telstra and Lucent Technologies (NYSE: LU), today announced that Lucent Octel Unified Messenger has been deployed for the Department of Employment, Workplace Relations and Small Business of Australia (DEWRSB). The scalable unified messaging system is now operating across the country for up to 2000 DEWRSB users. Telstra, Australia's leading supplier of corporate managed voice services, is managing the project.
Octel Unified Messenger is an easy-to-use unified messaging system for seamlessly accessing and managing voice, e-mail, and fax messages using any telephone or a multimedia personal computer.
Operating together with Microsoft® Exchange, Unified Messenger's consolidated client/server architecture stores voice, fax and e-mail messages in a user's Exchange mailbox, allowing busy professionals to access messages using the most convenient method - PC or telephone, no matter how the original message was sent. Unified Messenger is specifically designed to work in the Exchange environment and leverage an organization's investment in Exchange.
One of the key features is the ability to convert media from one form to another. The Text-to-speech conversion allows users to listen, remotely, to e-mails over the phone. Conversely, voice messages can be accessed via a PC and are viewed in the user's Exchange inbox, utilizing the familiar and intuitive interface. The message can be played over the PC's speakers or the telephone, depending on the user's preference. Users can then delete, forward or reply to messages from the desktop or over the phone using the medium of choice.
DEWRSB is the first Australian user of Octel Unified Messenger. DEWSRB is expecting a significant increase in productivity now that this award winning system is available to all of its desktop computer users across Australia. A recent study by the Radicati Group, Inc. showed that Octel Unified Messenger for Microsoft Exchange users gain an average increase of 30 minutes a day in productivity time.
Telstra communications consultants worked with DEWSRB representatives to educate them on the technology and to integrate Octel Unified Messenger with DEWSRB's Spectrum based Managed Voice Service platform. The partnering of both Telstra's and Lucent's technological expertise resulted in the successful trial of the new Octel Unified Messenger system.
"Telstra proposed the solution as an enhancement to the Managed Voice Service provided to DEWRSB via Telstra's Spectrum platform," Telstra's National General Manager, Federal Government Sales, Mr Ray Kiley, said today.
"We chose Octel Unified Messenger because it is very user-friendly, effective and simple to manage. It integrates well with Microsoft Exchange and our Spectrum voice platform. The system allows DEWRSB to dramatically improve their productivity. It also demonstrates Telstra's commitment to providing world class solutions to our corporate customers."
"The benefits Octel Unified Messenger offers to users over existing, separate messaging systems means that it will grow strongly - eventually replacing separate e-mail, voice and fax systems of the vast majority of corporate desktops," added Janice Hulse, Lucent Technologies Enterprise Communications Applications group, sales and marketing director, Asia Pacific.
Director of the Planning and Development Section at DEWRSB, Mr Milton Valentine, said today, "The Unified Messenger trial showed major improvements in our ability to manage group collaboration, organise our workflow and work at remote locations. The trial participants particularly liked the ability to listen to their voice mail messages from the desktop and e-mail over the phone. Single message box allows them to set priorities across all their tasks - a very effective tool."
Telstra is managing the project and PRAXA, one of Australia's leading Microsoft solutions providers, is undertaking the systems integration.
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